Job Description
Join our urgent hiring event for dynamic call center professionals! We're seeking passionate individuals to join our award-winning customer service team with opportunities in both Houston, TX and Georgia. Enjoy competitive pay, comprehensive benefits, and rapid career advancement in a supportive, high-energy environment. Interviews happening daily - apply now!
Responsibilities
- Handle inbound/outbound customer inquiries with professionalism and empathy
- Resolve billing, technical, and account-related issues efficiently
- Document interactions accurately in CRM systems
- Meet/exceed performance metrics including CSAT and AHT
- Collaborate with team members to improve service quality
- Participate in ongoing training programs
- Uphold company compliance and data security standards
Qualifications
- High school diploma or equivalent (college degree preferred)
- 6+ months customer service or call center experience
- Exceptional verbal/written communication skills
- Proficient with Windows OS and CRM software
- Ability to work flexible shifts including evenings/weekends
- Strong problem-solving and conflict resolution abilities
- Positive attitude with service-oriented mindset