Job Description
Join our urgent hiring event for dynamic Call Center Professionals in Minneapolis! GlobalConnect Solutions is seeking energetic individuals to deliver exceptional customer experiences in our fast-paced environment. Enjoy competitive compensation, comprehensive benefits, and career growth opportunities. No experience required – we provide paid training!
Event Details:
📅 Date: October 15-17, 2023
🕒 Time: 9:00 AM - 4:00 PM
📍 Location: 350 Marquette Ave, Minneapolis, MN 55401
🎁 On-the-spot interviews & same-day offers!
Responsibilities
- Handle inbound/outbound customer calls with professionalism and empathy
- Resolve customer inquiries regarding products/services using CRM tools
- Meet/exceed performance metrics (call quality, resolution rate, AHT)
- Document interactions accurately in customer databases
- Collaborate with team leads to improve service processes
- Participate in ongoing training programs to enhance skills
Qualifications
- High school diploma or equivalent (GED)
- Strong communication & active listening skills
- Ability to type 25+ WPM with accuracy
- Comfortable working in a metrics-driven environment
- Flexible availability including evenings/weekends
- Basic computer proficiency (Windows, browsers, email)
- Positive attitude & problem-solving mindset