Job Description
Join our award-winning call center team at CustomerFirst Solutions Inc.! We're urgently hiring motivated professionals for immediate full-time positions in San Antonio, TX. Attend our exclusive hiring event on October 15th for on-the-spot interviews and same-day offers. Enjoy competitive pay, comprehensive benefits, and career advancement opportunities. No experience required – full training provided!
Responsibilities
- Handle inbound/outbound customer calls with professionalism and empathy
- Resolve customer inquiries regarding products, services, and billing
- Document interactions accurately in CRM systems
- Meet/exceed performance metrics including call quality and resolution rates
- Collaborate with team members to improve customer experience
- Adhere to company policies and regulatory compliance standards
- Participate in ongoing training and development programs
Qualifications
- High school diploma or equivalent (GED)
- Strong verbal communication and active listening skills
- Ability to navigate multiple computer systems simultaneously
- Proven problem-solving and conflict resolution abilities
- Flexibility to work evenings/weekends based on business needs
- Positive attitude and commitment to exceptional customer service
- Must pass background check and drug screening
- Valid government-issued photo ID required