Job Description
Join our dynamic team at ConnectServe Solutions! We're urgently hiring enthusiastic Customer Service Representatives for our state-of-the-art San Diego call center. Enjoy competitive pay, comprehensive benefits, and a supportive work environment. No experience required – we provide paid training!
Why Join Us?
- Competitive hourly wages + performance bonuses
- Comprehensive health, dental, and vision benefits
- 401(k) with company matching
- Paid time off and holiday pay
- Career advancement opportunities
Responsibilities
- Handle inbound/outbound customer calls with professionalism
- Resolve inquiries and troubleshoot technical issues
- Document interactions in CRM systems accurately
- Meet/exceed performance metrics (call quality, resolution time)
- Collaborate with team members to improve service delivery
- Participate in ongoing training programs
- Adhere to company policies and compliance standards
Qualifications
- High school diploma or equivalent required
- Excellent communication and active listening skills
- Ability to type 30+ WPM with accuracy
- Strong problem-solving abilities
- Basic computer proficiency
- Positive attitude and resilience under pressure
- Availability for flexible shifts (including weekends)
- U.S. work authorization required