Job Description
Join our dynamic team at CustomerFirst Solutions! We're hosting an urgent hiring event for motivated Call Center Professionals in Virginia Beach, VA. This is your chance to launch a rewarding career with industry-leading benefits, competitive pay, and growth opportunities. No experience? No problem! We provide comprehensive training and a supportive environment where your voice matters.
What We Offer:
- Health, dental, and vision insurance
- 401(k) with company match
- Paid time off and holidays
- Performance bonuses
- Free parking and transit stipend
Hiring Event Details: Date: June 15, 2023 | Time: 9:00 AM - 4:00 PM | Location: 1500 Atlantic Ave, Ste 200, Virginia Beach, VA 23451
Responsibilities
- Handle inbound/outbound calls with empathy and professionalism
- Resolve customer inquiries regarding products/services
- Document interactions accurately in CRM systems
- Meet/exceed performance metrics (call quality, resolution rates)
- Collaborate with team leads to improve processes
- Participate in ongoing training programs
- Adhere to company policies and compliance standards
Qualifications
- High school diploma or equivalent (required)
- Strong verbal/written communication skills
- Ability to navigate multiple software systems
- Customer service mindset with problem-solving aptitude
- Flexible schedule availability (including weekends)
- Basic computer proficiency
- Positive attitude and team player mentality