Job Description
Immediate openings for Customer Service Representatives! Join our award-winning team at CustomerConnect Solutions for an exclusive hiring event in Sacramento, CA. We're seeking motivated professionals to deliver exceptional customer experiences in a fast-paced environment. Enjoy competitive pay, comprehensive benefits, and career growth opportunities. No experience necessary – full training provided!
Responsibilities
- Handle inbound/outbound customer calls with empathy and professionalism
- Resolve customer inquiries regarding products/services using CRM systems
- Document interactions accurately and maintain detailed call logs
- Meet/exceed performance metrics (call quality, resolution time, CSAT)
- Collaborate with team members to escalate complex issues
- Participate in ongoing training to enhance product knowledge
Qualifications
- High school diploma or equivalent required
- Strong verbal communication and active listening skills
- Ability to multitask in a dynamic environment
- Basic computer proficiency with MS Office applications
- Positive attitude and problem-solving mindset
- Availability to work flexible shifts (including evenings/weekends)
- Must pass background check and drug screening