Job Description
Immediate Start! Urgent Hiring for Call Center Professionals in San Francisco!
Join our dynamic team at Customer Connect Solutions and launch your career in customer service. We're seeking motivated individuals with exceptional communication skills to handle high-volume inbound/outbound calls for Fortune 500 clients. Enjoy competitive pay, comprehensive benefits, and a vibrant downtown location.
Why Apply Today?
• Competitive hourly wages ($18-$25/hr)
• Paid training and career advancement
• Medical/dental/vision benefits
• Free downtown parking
• Immediate onboarding available
Responsibilities
- Handle 50-75 calls daily with professionalism and empathy
- Resolve customer inquiries using CRM systems (Salesforce experience a plus)
- Meet/exceed performance metrics: call handling time (AHT) and customer satisfaction (CSAT)
- Document interactions accurately in compliance with company policies
- Collaborate with team leads to improve service quality
- Adapt to changing scripts and product knowledge updates
Qualifications
- High school diploma or equivalent (college preferred)
- 6+ months customer service/call center experience
- Excellent verbal communication and active listening skills
- Ability to type 35+ WPM with 95% accuracy
- Proficiency with Windows OS and basic software
- Flexible schedule availability (evenings/weekends as needed)
- Positive attitude under pressure