Job Description
Join our award-winning call center team in Indianapolis! We're urgently hiring motivated individuals for customer service representative roles with comprehensive paid training. No experience required – we provide all the tools you need to succeed!
CustomerConnect Solutions is a leading BPO partner for Fortune 500 companies, offering competitive benefits, career advancement opportunities, and a supportive work environment. Our Indianapolis facility features modern amenities and a team-first culture.
Why Choose Us?
- Comprehensive 3-week paid training program
- Health, dental, and vision insurance
- Tuition reimbursement and upskilling opportunities
- Performance-based bonuses and incentives
- Flexible scheduling options
Responsibilities
- Handle inbound/outbound calls with professionalism and empathy
- Resolve customer inquiries regarding products/services
- Document interactions accurately in CRM systems
- Meet/exceed performance metrics (call quality, resolution time)
- Collaborate with team members to improve processes
- Participate in ongoing training and development
- Adhere to company policies and compliance standards
Qualifications
- High school diploma or equivalent (GED)
- Strong verbal communication skills
- Ability to multitask in fast-paced environment
- Basic computer proficiency (typing 25+ WPM)
- Customer service mindset with problem-solving aptitude
- Reliable transportation to Indianapolis facility
- Flexible availability including evenings/weekends
- Passion for helping others