Job Description
Immediate Opening for Call Center Professionals in Oakland, CA! Join our award-winning team and become the voice of our clients. We're seeking motivated individuals with exceptional communication skills to deliver outstanding customer experiences. Enjoy competitive pay, comprehensive benefits, and a dynamic work environment with rapid career growth opportunities. No experience necessary – we provide full paid training!
Responsibilities
- Handle high-volume inbound/outbound calls with professionalism and empathy
- Resolve customer inquiries regarding products, services, and billing
- Maintain detailed records in CRM systems with 100% accuracy
- Meet/exceed KPIs including call quality metrics and resolution rates
- Collaborate with team leads to improve customer satisfaction processes
- Participate in ongoing training programs to enhance product knowledge
- Adhere to strict compliance and data security protocols
Qualifications
- High school diploma or equivalent (GED accepted)
- Minimum 6 months customer service or call center experience
- Exceptional verbal communication and active listening skills
- Ability to type 35+ WPM with strong computer proficiency
- Flexibility to work evenings/weekends (rotating schedule)
- Positive attitude and resilience in high-pressure situations
- Must pass background check and drug screening