Job Description
Join Omaha's fastest-growing customer service team! We're urgently hiring motivated individuals for our call center positions with comprehensive paid training. No experience needed – we provide all the tools you need to succeed. Enjoy competitive pay, flexible scheduling, and career advancement opportunities in a supportive environment.
Our call center professionals handle inbound/outbound customer interactions for Fortune 500 clients. You'll become the voice of our partners while developing valuable communication and problem-solving skills. Training includes CRM systems, product knowledge, and customer retention techniques.
Responsibilities
- Manage high-volume customer calls and digital communications
- Resolve inquiries using our proprietary CRM system
- Meet/exceed performance metrics (AHT, CSAT, FCR)
- Document interactions accurately in compliance protocols
- Collaborate with team leads on process improvements
- Participate in ongoing skill development sessions
Qualifications
- High school diploma or equivalent (GED accepted)
- Clear communication skills in English
- Ability to type 30+ WPM with accuracy
- Basic computer proficiency
- Positive attitude and resilience under pressure
- Must pass background check and drug screen
- Available for evening/weekend shifts as needed