Job Description
Join our elite customer service team in Philadelphia, PA! We're urgently hiring motivated individuals for immediate start positions in our state-of-the-art call center. Enjoy competitive pay, comprehensive benefits, and a dynamic work environment where your voice matters. No experience necessary – we provide paid training!
At CustomerConnect Solutions, we pride ourselves on delivering exceptional customer experiences. As a Call Center Representative, you'll be the heart of our operations, resolving inquiries with empathy and professionalism. Our Philadelphia location offers modern amenities, flexible scheduling, and growth opportunities into leadership roles. Don't miss this chance to launch your career in customer service!
Responsibilities
- Handle inbound/outbound calls with professionalism and empathy
- Resolve customer inquiries regarding products/services
- Document interactions accurately in CRM systems
- Meet/exceed performance metrics (call quality, resolution time)
- Collaborate with team members to enhance service delivery
- Participate in ongoing training and development programs
Qualifications
- High school diploma or equivalent (GED)
- Strong communication and active listening skills
- Ability to type 30+ WPM with accuracy
- Customer service mindset with problem-solving aptitude
- Flexibility to work evenings/weekends (shift-based)
- Basic computer proficiency
- Must pass background check and drug screen