Job Description
Join our award-winning customer support team in Austin! We're urgently hiring motivated individuals to deliver exceptional service in a fast-paced call center environment. Enjoy competitive pay, comprehensive benefits, and career growth opportunities in one of America's most vibrant cities.
Why Work With Us?
- Weekly pay + performance bonuses
- Health/dental/vision insurance
- 401(k) with company match
- Paid training and career advancement
- Modern downtown Austin location
Responsibilities
- Handle inbound/outbound calls with empathy and professionalism
- Resolve customer inquiries regarding products/services
- Document interactions accurately in CRM systems
- Meet/exceed key performance metrics (call time, resolution rate)
- Collaborate with team members to improve processes
- Participate in ongoing training and coaching sessions
Qualifications
- High school diploma or equivalent (college preferred)
- 1+ years customer service or call center experience
- Excellent verbal/written communication skills
- Ability to navigate multiple software systems simultaneously
- Strong problem-solving and conflict resolution abilities
- Available to work flexible shifts including weekends
- Must pass background check and drug screen