Job Description
Join Our Chicago Call Center Team Today!
We're urgently hiring enthusiastic Customer Service Representatives for our downtown Chicago location. This is your chance to launch a rewarding career with competitive pay, comprehensive benefits, and growth opportunities. Our hiring event is happening soon – apply now to secure your spot!
Why Choose MetroConnect Solutions?
- Starting pay: $18-$24/hour + performance bonuses
- Comprehensive health benefits (Day 1 eligibility)
- Clear career advancement path
- Modern downtown Chicago workspace
- Free parking & public transit reimbursement
Responsibilities
- Handle inbound/outbound customer calls with empathy and professionalism
- Resolve billing inquiries and technical support issues
- Document interactions accurately in CRM systems
- Meet/exceed performance metrics (call quality, resolution time)
- Collaborate with team leads to improve service processes
- Participate in ongoing training programs
- Maintain strict confidentiality of customer data
Qualifications
- High school diploma or equivalent (college preferred)
- 6+ months customer service/call center experience
- Strong verbal communication skills
- Ability to type 35+ WPM with accuracy
- Proficient with Windows OS and basic software
- Flexible schedule availability (including evenings/weekends)
- Positive attitude under pressure
- Valid Illinois ID for background check