Job Description
Join our award-winning customer service team at Apex Global Solutions! We're urgently hiring motivated Call Center Representatives in Houston for immediate start positions. This is your chance to launch a rewarding career in a dynamic, fast-paced environment with competitive compensation and growth opportunities. Our state-of-the-art facility in the Galleria area offers modern amenities and a supportive team culture.
We provide comprehensive paid training, flexible scheduling options, and performance bonuses. This role is perfect for individuals with strong communication skills who thrive in helping others. No prior call center experience required – we train the right candidates!
Why work with us?
- Competitive hourly pay plus uncapped commission
- Comprehensive health benefits after 60 days
- Tuition reimbursement program
- Clear career advancement path
- Modern downtown Houston location with free parking
Responsibilities
- Handle 50-80 inbound/outbound calls daily to resolve customer inquiries
- Utilize CRM systems to document interactions and maintain accurate records
- Meet/exceed monthly performance metrics (AHT, CSAT, FCR)
- Collaborate with team members to resolve complex customer issues
- Participate in ongoing training programs to enhance product knowledge
- Identify upsell opportunities to contribute to revenue growth
- Maintain strict compliance with company policies and regulations
Qualifications
- High school diploma or equivalent required
- Minimum 6 months customer service experience preferred
- Excellent verbal communication and active listening skills
- Ability to navigate multiple software systems simultaneously
- Strong problem-solving and conflict resolution abilities
- Flexible availability including evenings and weekends
- Passion for delivering exceptional customer experiences
- Must pass background check and drug screening