Job Description
Join our dynamic team at ConnectCare Solutions and launch your customer service career immediately! We're urgently hiring dedicated Call Center Representatives in Austin, TX to deliver exceptional support to our growing client base. This full-time position offers competitive pay, comprehensive benefits, and rapid onboarding for qualified candidates. If you thrive in fast-paced environments and excel at problem-solving, apply today to start your journey with us!
Responsibilities
- Handle inbound/outbound calls with professionalism and empathy
- Resolve customer inquiries regarding products/services
- Document interactions accurately in CRM systems
- Meet/exceed performance metrics (call time, resolution rate)
- Collaborate with team members to improve service quality
- Adhere to compliance protocols and security guidelines
Qualifications
- High school diploma or equivalent (college preferred)
- 1+ years customer service/call center experience
- Excellent verbal communication and active listening skills
- Strong computer proficiency with MS Office suite
- Ability to multitask in high-pressure situations
- Flexible availability including weekends/holidays
- Passing background check and drug screen required