Job Description
Join our award-winning customer support team at Apex Solutions Group! We're urgently hiring motivated Call Center Representatives in Los Angeles to deliver exceptional service to Fortune 500 clients. Enjoy competitive pay, comprehensive benefits, and a vibrant work culture focused on growth and recognition. Immediate openings available!
Responsibilities
- Handle inbound/outbound calls with professionalism and empathy
- Resolve customer inquiries regarding products/services
- Document interactions accurately in CRM systems
- Collaborate with team leads to improve service quality
- Meet/exceed performance metrics (CSAT, AHT, FCR)
- Participate in ongoing training and development programs
Qualifications
- Minimum 1 year call center or customer service experience
- Exceptional verbal communication and active listening skills
- Proficient with CRM software (Salesforce preferred)
- Strong problem-solving and conflict resolution abilities
- Ability to work flexible shifts (including weekends)
- High school diploma or equivalent required