Job Description
Join Our Dynamic Team Now! Oakland Connect Services is urgently hiring motivated Call Center Representatives to join our award-winning customer support team. We're seeking passionate individuals who thrive in fast-paced environments and are committed to delivering exceptional customer experiences. Enjoy competitive pay, comprehensive benefits, and career growth opportunities in a supportive workplace culture.
As a key member of our Oakland-based team, you'll handle inbound/outbound calls, resolve customer inquiries, and contribute to our mission of excellence. We offer paid training, flexible scheduling options, and a collaborative atmosphere where your contributions are valued. Don't miss this opportunity to launch or advance your career in customer service!
Responsibilities
- Handle high-volume inbound/outbound calls with professionalism and empathy
- Resolve customer inquiries regarding products, services, and account information
- Document interactions accurately in CRM systems and maintain detailed records
- Collaborate with team members to escalate complex issues and ensure timely resolution
- Meet performance metrics including call quality, resolution rates, and customer satisfaction scores
- Participate in ongoing training to enhance product knowledge and service skills
- Adhere to company policies, compliance regulations, and data security protocols
Qualifications
- High school diploma or equivalent; college degree preferred
- Minimum 1 year customer service or call center experience
- Exceptional verbal communication and active listening skills
- Strong problem-solving abilities and conflict resolution expertise
- Proficient in typing (minimum 35 WPM) and basic computer applications
- Ability to work flexible shifts including evenings and weekends
- Positive attitude with resilience in high-pressure situations
- Fluency in English; bilingual (Spanish) candidates strongly encouraged