Job Description
Join our award-winning call center team in Raleigh, NC! We're urgently hiring motivated professionals for immediate start positions. Enjoy competitive pay, comprehensive benefits, and career growth opportunities in a dynamic, supportive environment. Perfect for career changers and experienced representatives alike.
Why Join Us?
• Weekly pay with performance bonuses
• Free parking and public transit reimbursement
• Paid training and certification programs
• Health, dental, and vision insurance
• Tuition reimbursement for career advancement
Responsibilities
- Handle inbound/outbound customer calls with professionalism and empathy
- Resolve inquiries, complaints, and technical issues efficiently
- Meet/exceed performance metrics (call quality, resolution time)
- Document interactions accurately in CRM systems
- Collaborate with team members to improve service delivery
- Adhere to company policies and regulatory compliance
- Participate in ongoing training and coaching sessions
Qualifications
- High school diploma or equivalent (college preferred)
- Minimum 1 year customer service/call center experience
- Excellent verbal communication and active listening skills
- Ability to type 35+ WPM with high accuracy
- Proficient with CRM software and multitasking tools
- Strong problem-solving and conflict resolution abilities
- Flexible availability including evenings/weekends
- Must pass background check and drug screening