Job Description
Work from Home Call Center Jobs in Boston & New York - Urgent Hiring!
Join ConnectCare Solutions as a Remote Call Center Representative and transform customer experiences from the comfort of your home. We're urgently hiring motivated professionals to support our clients across healthcare and retail sectors. Enjoy competitive pay, comprehensive benefits, and flexible scheduling while making a tangible impact.
What We Offer:
- Competitive hourly pay ($20-$25) + performance bonuses
- Full benefits package (health/dental/vision)
- Paid training and career advancement
- Home office equipment stipend
- Flexible scheduling options
Responsibilities
- Handle inbound/outbound calls with professionalism and empathy
- Resolve customer inquiries regarding billing, services, and technical support
- Document interactions accurately in CRM systems
- Meet/exceed performance metrics (call handling time, CSAT scores)
- Collaborate with team leads to improve service quality
- Adhere to compliance protocols for sensitive data handling
- Participate in ongoing training programs
Qualifications
- High school diploma or equivalent (college preferred)
- 1+ years customer service or call center experience
- Exceptional verbal/written communication skills
- Strong problem-solving abilities and emotional intelligence
- Proficient with MS Office and CRM software (Salesforce experience a plus)
- Quiet home office with reliable internet connection
- Ability to work flexible shifts including evenings/weekends
- Background check and drug screen required