Job Description
Join our award-winning call center team in Raleigh, NC! We're urgently hiring motivated individuals for immediate start in a dynamic customer service environment. Enjoy competitive pay, comprehensive benefits, and career growth opportunities. No experience necessary – we provide full training!
Responsibilities
- Handle inbound/outbound calls with professionalism and empathy
- Resolve customer inquiries efficiently using CRM systems
- Meet/exceed daily performance metrics (AHT, CSAT)
- Document interactions accurately in customer databases
- Collaborate with team members to improve service quality
- Adhere to compliance and security protocols
Qualifications
- High school diploma or equivalent required
- Strong communication and active listening skills
- Ability to multitask in fast-paced environment
- Basic computer proficiency (typing 30+ WPM)
- Positive attitude and problem-solving mindset
- Flexible availability (including evenings/weekends)