Job Description
Join TechFlow Solutions' elite customer support team immediately! We're urgently hiring passionate Chat Support Agents to deliver exceptional experiences for our global tech clients. This is a rare opportunity to start work within 48 hours in our dynamic San Jose headquarters. Enjoy competitive pay, flexible scheduling, and comprehensive training. If you thrive in fast-paced digital environments and excel at problem-solving, apply today to secure your spot in our growing team!
Responsibilities
- Handle 50+ daily customer inquiries via real-time chat platforms with 95%+ resolution rate
- Diagnose technical issues using CRM tools and remote access protocols
- Document interactions accurately in Salesforce while maintaining HIPAA/GDPR compliance
- Collaborate with Tier 2 engineers for complex escalations
- Proactively identify upsell opportunities during support interactions
- Maintain CSAT scores above 4.8/5 through empathetic communication
Qualifications
- Minimum 1 year chat support experience in SaaS or tech industry
- 60+ WPM typing accuracy with 99% precision
- Proficiency in Zendesk, Intercom, or similar CRM platforms
- Fluent English with written grammar certification
- Ability to work flexible shifts including weekends
- CompTIA A+ or Google IT Support certification preferred
- Must pass background check and drug screening