Job Description
Join Our Dynamic Team Immediately! We're urgently hiring Chat Support Agents in Columbus, OH to deliver exceptional customer experiences. This full-time role offers competitive pay, comprehensive training, and immediate start for motivated professionals ready to make an impact in a fast-paced tech environment. If you thrive on problem-solving and customer engagement, apply today!
Responsibilities
- Deliver real-time support via live chat for product inquiries and technical troubleshooting
- Maintain detailed customer interaction logs and documentation in CRM systems
- Collaborate with cross-functional teams to resolve complex issues efficiently
- Meet/exceed performance metrics for response time and CSAT scores
- Continuously update knowledge base with product updates and solutions
- Identify upsell opportunities during customer interactions
- Participate in weekly training sessions to enhance technical and soft skills
Qualifications
- High school diploma or equivalent; college degree preferred
- Minimum 40 WPM typing speed with 95% accuracy
- 1+ years customer service experience (chat/phone preferred)
- Proficiency in Zendesk, Salesforce, or similar CRM platforms
- Exceptional written communication and empathy skills
- Ability to multitask in high-pressure situations
- Available for flexible shifts including weekends
- US citizenship or valid work authorization required