Job Description
Join TechConnect Solutions' elite remote support team in Austin! We're urgently seeking passionate Chat Support Agents to deliver exceptional customer experiences from home. Enjoy competitive pay, flexible scheduling, and a collaborative virtual environment. No commute, no office politics – just meaningful impact in a thriving tech hub.
Why TechConnect?
- Industry-leading training and certification programs
- Comprehensive health benefits (Day 1 eligibility)
- Professional development stipends
- Monthly performance bonuses
- 24/7 virtual team-building activities
Responsibilities
- Deliver real-time chat support across multiple platforms (web, mobile, social)
- Resolve customer inquiries with empathy and efficiency (first-contact resolution target: 85%)
- Document interactions accurately in CRM systems with zero error tolerance
- Collaborate with technical teams to escalate complex issues
- Identify process improvement opportunities through customer feedback
- Maintain 95% availability during scheduled shifts
- Adhere to strict data security protocols (HIPAA/GDPR compliance)
Qualifications
- 2+ years customer support experience (chat/phone/email)
- 60+ WPM typing accuracy with exceptional grammar skills
- Proficiency in Zendesk, Intercom, or similar support platforms
- Proven ability to de-escalate high-pressure situations
- Strong analytical thinking for troubleshooting technical issues
- Must reside in Austin metropolitan area (TX) for timezone alignment
- Quiet, dedicated home office setup with reliable internet (100+ Mbps)
- Flexibility to work evenings/weekends based on customer demand