Job Description
Join our urgent hiring event for Chat Support Specialists in Jacksonville, FL! We're seeking passionate individuals to deliver exceptional customer experiences through real-time chat interactions. This is your chance to launch a rewarding career in customer service with a leading company offering competitive pay, comprehensive benefits, and growth opportunities. Immediate openings available! Apply today and become part of our dynamic team.
Responsibilities
- Provide real-time chat support to resolve customer inquiries and technical issues
- Maintain detailed records of interactions in CRM systems
- Collaborate with technical teams to escalate complex problems
- Meet or exceed key performance metrics (response time, resolution rate)
- Contribute to knowledge base improvements and documentation
- Train on new products and service updates
- Support multiple communication channels (chat, email, phone) as needed
Qualifications
- High school diploma or equivalent (college degree preferred)
- 1+ years customer service or chat support experience
- Exceptional written communication and typing skills (60+ WPM)
- Proficiency with CRM software and live chat tools
- Strong problem-solving and multitasking abilities
- Empathy and patience in high-pressure situations
- Availability to work flexible shifts including weekends
- US citizenship or valid work authorization required