Job Description
Join our elite team at TechConnect Solutions! We're urgently hiring Chat Support Specialists for our Charlotte headquarters. This is your chance to launch a rewarding career in customer service with industry-leading benefits and rapid growth opportunities. Our hiring event on October 28th offers immediate interviews – don't miss this chance to transform your career!
Responsibilities
- Deliver exceptional customer support via live chat, email, and phone
- Resolve technical issues and product inquiries efficiently
- Document interactions and maintain detailed case histories
- Collaborate with technical teams to escalate complex problems
- Meet daily performance metrics for response time and resolution
- Contribute to knowledge base improvements
- Maintain positive customer satisfaction scores
Qualifications
- High school diploma or equivalent required
- Minimum 1 year customer service experience
- Proficient in typing 50+ WPM with accuracy
- Strong written communication skills
- Ability to multitask in fast-paced environments
- Basic technical troubleshooting knowledge
- Must attend in-person hiring event in Charlotte