Job Description
Join our dynamic team immediately through our urgent hiring event for Chat Support Specialists in Charlotte, NC! We're seeking passionate communicators to deliver exceptional customer experiences through real-time chat channels. This is your chance to launch a rewarding career in customer support with competitive pay and comprehensive benefits.
Why Work With Us? Our innovative tech company fosters growth through mentorship, flexible scheduling, and a vibrant workplace culture. Enjoy immediate start dates, health benefits, and opportunities for advancement into senior roles.
Responsibilities
- Handle 50+ customer inquiries daily via live chat with <95% resolution rate
- Document interactions using Salesforce CRM while maintaining 99% data accuracy
- Collaborate with technical teams to resolve complex product issues
- Proactively upsell solutions during customer interactions
- Maintain 4.8+ customer satisfaction scores through empathetic communication
- Participate in bi-weekly training on new products and support protocols
Qualifications
- 1+ years customer service experience with chat support preferred
- 70+ WPM typing speed with 98% accuracy
- Proficiency in Zendesk and Salesforce CRM platforms
- Strong problem-solving abilities with technical aptitude
- Exceptional written communication with neutral accent
- Ability to multitask across 3+ chat conversations simultaneously
- High school diploma or equivalent required