Job Description
Immediate opportunity for Chat Support Specialists in Charlotte! Join our dynamic team at TechFlow Solutions during our exclusive hiring event. We're seeking passionate communicators to deliver exceptional customer experiences through our digital platforms. Enjoy competitive pay, comprehensive benefits, and rapid career growth in a tech-forward environment.
Responsibilities
- Provide real-time chat support across multiple digital channels
- Resolve customer inquiries with empathy and efficiency
- Document interactions and escalate complex issues appropriately
- Collaborate with cross-functional teams to improve service quality
- Meet key performance metrics for response time and resolution
- Contribute to knowledge base documentation and training materials
- Participate in continuous improvement initiatives
Qualifications
- Minimum 1 year customer service experience
- Proven typing speed of 50+ WPM with 95% accuracy
- Proficiency in CRM software (Zendesk/Salesforce preferred)
- Exceptional written communication skills
- Ability to multitask in fast-paced digital environments
- High school diploma or equivalent (college degree preferred)
- Available for immediate start and flexible scheduling
- Must attend Charlotte hiring event on specified date