Job Description
Join our dynamic support team at NexusTech Solutions! We're urgently hiring passionate Chat Support Specialists to deliver exceptional customer experiences for our Fortune 500 clients. This is your chance to launch a rewarding career in customer service with competitive compensation and growth opportunities.
Our Dallas headquarters offers a collaborative, fast-paced environment where your communication skills will shine. Enjoy comprehensive training, flexible scheduling options, and a team culture that values your contributions.
Responsibilities
- Deliver real-time chat support to resolve customer inquiries within SLA targets
- Document interactions and troubleshoot technical issues using CRM systems
- Collaborate with cross-functional teams to escalate complex cases
- Maintain product knowledge through continuous learning modules
- Identify upsell opportunities and contribute to revenue goals
- Participate in weekly performance reviews and coaching sessions
- Adhere to data security protocols and privacy regulations
Qualifications
- 1+ years of customer service experience in chat/email support
- Exceptional written communication skills with professional tone
- Ability to type 60+ WPM with high accuracy
- Proficiency in Zendesk, Salesforce, or similar CRM platforms
- Strong problem-solving and conflict resolution abilities
- High school diploma or equivalent (college degree preferred)
- Available for flexible shifts including weekends/holidays
- US work authorization and clear background check