Job Description
Join GlobalConnect Solutions' award-winning customer service team! We're urgently hiring talented individuals for our Atlanta hub during our exclusive hiring event. Enjoy competitive pay, comprehensive benefits, and a vibrant work culture where your voice matters. No experience? No problem! We provide paid training and career advancement opportunities. Apply today and start your journey with a company that invests in its people!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve billing, technical, and account-related issues
- Document interactions accurately in CRM systems
- Collaborate with cross-functional teams to resolve complex cases
- Meet/exceed performance metrics (CSAT, resolution time)
- Participate in ongoing training to enhance product knowledge
- Identify process improvements and contribute to team goals
Qualifications
- High school diploma or equivalent (college preferred)
- Minimum 1 year customer service experience
- Exceptional verbal/written communication skills
- Proficiency with CRM software (Salesforce preferred)
- Ability to work flexible shifts including evenings/weekends
- Strong problem-solving and conflict resolution abilities
- Professional demeanor and empathy-driven approach
- U.S. work authorization required