Job Description
Join our dynamic team at Apex Solutions Group for an urgent hiring event in Cleveland! We're seeking passionate Customer Service Representatives to deliver exceptional experiences for our clients. This full-time role offers competitive pay, comprehensive benefits, and rapid career growth opportunities.
Why Join Us?
- Competitive hourly pay ($16-$22)
- Health/dental/vision insurance
- Paid time off & retirement plans
- Professional development programs
- Collaborative team environment
Hiring Event Details:
Date: October 28, 2023
Time: 10:00 AM - 4:00 PM
Location: 200 Public Square, Suite 450, Cleveland, OH 44101
Responsibilities
- Respond to customer inquiries via phone, email, and chat
- Resolve billing, technical, and product issues
- Process orders and maintain accurate records
- Collaborate with team members to resolve complex cases
- Meet/exceed performance metrics (CSAT, FCR, AHT)
- Document interactions in CRM systems
- Identify upsell opportunities for premium services
Qualifications
- High school diploma or equivalent
- 1+ years customer service experience
- Proficiency with CRM software (Salesforce preferred)
- Excellent verbal/written communication skills
- Strong problem-solving abilities
- Ability to multitask in fast-paced environment
- Positive attitude with service mindset