Job Description
We're urgently seeking passionate Customer Service Representatives to join our dynamic team in Cleveland, OH! This is your chance to start immediately and make a real impact. Enjoy competitive pay, comprehensive benefits, and a supportive work environment where your skills are valued. If you thrive in fast-paced settings and love helping people, apply today!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve customer issues efficiently with empathy and professionalism
- Update and maintain accurate customer records in CRM systems
- Collaborate with team members to enhance service quality
- Meet/exceed performance metrics for response time and resolution
- Identify opportunities for process improvements
- Train on new products/services as needed
Qualifications
- High school diploma or equivalent (college degree preferred)
- 1+ years customer service experience
- Exceptional communication and active listening skills
- Strong problem-solving abilities and patience
- Proficiency with Microsoft Office and CRM software
- Ability to work flexible shifts including evenings/weekends
- Positive attitude with a customer-first mindset
- Typing speed of 40+ WPM