Job Description
Immediate Opening for Customer Service Professionals!
Join our award-winning team at CustomerConnect Solutions where we're urgently hiring dedicated Customer Service Representatives for our Washington, DC and Pennsylvania locations. Enjoy competitive pay, comprehensive benefits, and a supportive remote-first culture. No experience necessary – we provide full paid training!
Responsibilities
- Deliver exceptional customer support via phone, email, and chat
- Resolve billing inquiries and technical issues efficiently
- Document interactions using Salesforce CRM system
- Collaborate with technical teams for complex escalations
- Maintain 95%+ customer satisfaction metrics
- Participate in weekly performance reviews
Qualifications
- High school diploma or equivalent (GED)
- Strong communication skills in English
- Ability to type 40+ WPM with 95% accuracy
- Proficient with Microsoft Office and CRM tools
- Flexible availability including evenings/weekends
- U.S. work authorization required
- Background check and drug screening required