Job Description
Join Our Urgent Hiring Event for Customer Service Champions!
We're seeking passionate Customer Service Representatives to join our award-winning team in Fort Worth, TX. This is your chance to launch a rewarding career with competitive pay, comprehensive benefits, and growth opportunities. Apply today!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve customer issues with empathy and efficiency
- Process orders, returns, and account modifications
- Document interactions in CRM systems with precision
- Collaborate with cross-functional teams for complex solutions
- Meet/exceed performance metrics (CSAT, FCR, AHT)
Qualifications
- High school diploma or equivalent (degree preferred)
- 1+ years customer service experience
- Exceptional communication and problem-solving skills
- Proficiency with CRM software (Salesforce/Zendesk)
- Ability to work flexible shifts including weekends
- Strong typing speed (40+ WPM)
- Background check clearance