Job Description
Join our award-winning customer service team in Denver! We're urgently hiring motivated individuals to deliver exceptional experiences for our Fortune 500 clients. This full-time position offers immediate start, competitive pay, and rapid career growth opportunities. Enjoy a modern downtown office with free parking and comprehensive benefits package including health insurance, 401k matching, and paid training.
Why Apply Today?
• No experience required – we provide paid training
• Performance-based quarterly bonuses
• Flexible weekday schedule (8am-6pm)
• Opportunities for advancement to team lead roles
Responsibilities
- Handle 50+ inbound/outbound calls daily with empathy and professionalism
- Resolve customer inquiries regarding billing, technical support, and service features
- Document interactions accurately in CRM system within SLA requirements
- Collaborate with technical teams to resolve complex escalations
- Meet/exceed quality metrics (CSAT >90%, first-call resolution >85%)
- Participate in weekly coaching sessions for skill development
- Adhere to strict data security protocols (HIPAA/GDPR compliant)
Qualifications
- High school diploma or equivalent (college degree preferred)
- Minimum 1 year customer service experience in high-volume environment
- Proficient in Microsoft Office Suite and CRM platforms (Salesforce experience a plus)
- Strong typing skills (45+ WPM) with 95% accuracy
- Excellent verbal communication and active listening abilities
- Ability to work flexible shifts including occasional weekends
- Passion for problem-solving and continuous learning
- Must pass background check and drug screening