Job Description
Join our dynamic team as a Local Customer Service Representative in Long Beach! We're urgently hiring passionate individuals to deliver exceptional customer experiences for our Fortune 500 clients. Enjoy competitive pay, comprehensive benefits, and a supportive environment focused on your growth. If you thrive in fast-paced settings and want to make an immediate impact, this is your opportunity!
Responsibilities
- Handle inbound/outbound calls, emails, and chats for diverse client portfolios
- Resolve customer inquiries with empathy and efficiency while meeting SLAs
- Document interactions accurately in CRM systems and escalate complex issues
- Collaborate with cross-functional teams to improve service quality
- Participate in ongoing training to master product knowledge and communication skills
- Contribute to process improvement initiatives for enhanced customer satisfaction
Qualifications
- Minimum 1 year customer service experience in a high-volume environment
- Exceptional communication and conflict resolution abilities
- Proficiency with CRM software (Salesforce/Zendesk preferred)
- High school diploma or equivalent; college degree preferred
- Ability to multitask in fast-paced settings with strong time management
- Positive attitude and dedication to customer-centric values
- Local Long Beach residency required for in-office presence