Job Description
Join our award-winning team in sunny Miami! We're urgently hiring Customer Service Representatives for our dynamic downtown office. This is your chance to launch a rewarding career with competitive pay, comprehensive benefits, and growth opportunities.
As the frontline of our brand, you'll provide exceptional support to diverse clients while enjoying our vibrant Miami culture. Our hiring event offers on-the-spot interviews and same-day offers for qualified candidates!
Why Join Us?
• Industry-leading training program
• Health/dental/vision insurance
• 401K with company match
• Paid time off & holidays
• Career advancement pathways
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve billing, technical, and service-related issues
- Document interactions accurately in CRM systems
- Meet/exceed performance metrics (CSAT, AHT, FCR)
- Collaborate with technical teams for complex escalations
- Participate in weekly coaching and development sessions
- Contribute to process improvement initiatives
Qualifications
- High school diploma or equivalent (college preferred)
- 1+ years customer service experience
- Proficiency with CRM software (Salesforce, Zendesk)
- Strong communication skills in English and Spanish
- Ability to multitask in fast-paced environment
- Problem-solving mindset with attention to detail
- Flexibility to work evenings/weekends as needed
- Positive attitude and team player mentality