Job Description
Join our award-winning remote team as a Customer Service Representative! We're urgently hiring empathetic professionals to deliver exceptional support experiences from home. Enjoy a flexible schedule, comprehensive benefits, and career growth opportunities in a thriving Oklahoma-based company. No commute, no office politics – just impactful customer service and competitive compensation.
Responsibilities
- Resolve customer inquiries via phone, email, and chat with empathy and efficiency
- Process orders, returns, and service requests using CRM systems
- Document interactions accurately and maintain detailed case notes
- Collaborate with technical teams to resolve complex issues
- Meet/exceed performance metrics for response time and resolution rate
- Identify opportunities to improve customer experience
Qualifications
- 1+ years customer service or call center experience
- Exceptional verbal/written communication skills
- Proficiency with CRM software (Salesforce preferred)
- High-speed internet and quiet home office setup
- Ability to work flexible hours including evenings/weekends
- Type 45+ WPM with strong attention to detail
- US citizenship or work authorization required