Job Description
Join our award-winning call center team and transform customer experiences from the comfort of your home! ConnectSphere Solutions is urgently hiring dedicated Customer Service Representatives in the Boston area to deliver exceptional support. Enjoy competitive pay, comprehensive training, and a supportive remote work environment. Help us exceed customer expectations while advancing your career in a dynamic, growth-oriented company. Immediate start dates available!
Responsibilities
- Handle inbound/outbound calls with empathy and professionalism
- Resolve customer inquiries regarding products/services
- Document interactions accurately in CRM systems
- Meet/exceed performance metrics (call quality, resolution rate)
- Collaborate with team leads to improve processes
- Adhere to compliance and security protocols
- Identify upsell opportunities when appropriate
Qualifications
- High school diploma or equivalent (college degree preferred)
- 1+ years customer service or call center experience
- Exceptional communication and active listening skills
- Ability to type 40+ WPM with 95% accuracy
- Reliable high-speed internet and quiet home office
- Proficiency with Windows OS and CRM software
- Flexible availability including evenings/weekends
- Positive attitude and problem-solving mindset