Job Description
Join our award-winning customer service team in Denver! We're urgently hiring motivated individuals for immediate start positions. As a Customer Service Representative, you'll be the face of our brand, delivering exceptional experiences to our valued clients. Enjoy competitive pay, comprehensive benefits, and a supportive team environment. No weekends or holidays!
What We Offer:
- Comprehensive training program
- Health, dental, and vision insurance
- 401(k) with company match
- Clear career advancement path
- Modern downtown office with free parking
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve billing, technical, and product issues with empathy and efficiency
- Document interactions accurately in CRM system
- Collaborate with technical teams for complex issue escalation
- Meet/exceed performance metrics including CSAT and FCR
- Proactively identify opportunities to improve customer journeys
- Maintain thorough knowledge of products/services
Qualifications
- High school diploma or equivalent (college preferred)
- 1+ years customer service experience
- Exceptional verbal/written communication skills
- Proficiency with CRM software (Salesforce experience a plus)
- Ability to navigate multiple systems simultaneously
- Strong problem-solving and conflict resolution abilities
- Available for immediate start and flexible scheduling
- Positive attitude with customer-first mindset