Job Description
Join our award-winning call center team in Boston, MA! We're urgently hiring motivated Customer Service Representatives for immediate start positions. Enjoy competitive pay, comprehensive benefits, and a supportive environment where your growth matters. No experience necessary – full training provided!
As a vital member of our customer experience team, you'll resolve inquiries, build relationships, and deliver exceptional service. We offer flexible scheduling, performance bonuses, and clear career advancement paths. Apply today and start earning tomorrow!
Responsibilities
- Handle inbound/outbound calls with professionalism and empathy
- Resolve customer inquiries using CRM systems and knowledge bases
- Meet/exceed performance metrics (call time, resolution rate)
- Document interactions accurately in customer databases
- Collaborate with team members to improve service quality
- Adhere to compliance protocols and data security standards
- Participate in ongoing training programs
Qualifications
- High school diploma or equivalent (college preferred)
- Strong verbal communication skills in English
- Basic computer proficiency (typing 30+ WPM)
- Ability to multitask in fast-paced environments
- Customer service mindset with problem-solving aptitude
- Reliable transportation to downtown Boston
- Flexible availability (including evenings/weekends)
- Positive attitude and team player mentality