Job Description
We are urgently hiring for a motivated Customer Service Representative to join our growing team in Louisville, KY. If you are looking for a career with stability, competitive pay, and excellent benefits, this is the opportunity for you.
As a key member of our support team, you will be the voice of our brand, assisting clients with inquiries, resolving issues, and ensuring a seamless customer experience. We offer immediate start dates for qualified candidates.
Responsibilities
- Handle a high volume of inbound and outbound customer calls professionally.
- Resolve customer inquiries and complaints efficiently and empathetically.
- Log customer interactions and feedback into our CRM system accurately.
- Identify and escalate complex issues to the appropriate department.
- Maintain up-to-date knowledge of company products and services.
Qualifications
- High school diploma or GED required.
- Previous call center or customer service experience is a plus but not required.
- Excellent verbal communication and active listening skills.
- Proficient in basic computer operations and typing.
- Ability to work in a fast-paced, target-driven environment.