Job Description
Join our award-winning customer service team in Raleigh, NC! We're urgently seeking passionate individuals to represent top-tier brands in a dynamic call center environment. Enjoy competitive pay, comprehensive benefits, and career growth opportunities in one of America's fastest-growing tech hubs. No experience required – we provide paid training!
Responsibilities
- Handle inbound/outbound calls with professionalism and empathy
- Resolve customer inquiries and troubleshoot technical issues
- Meet/exceed daily performance metrics (call quality, resolution rates)
- Document interactions accurately in CRM systems
- Collaborate with team members to enhance service delivery
- Participate in ongoing training and development programs
Qualifications
- High school diploma or equivalent (college degree preferred)
- Minimum 6 months customer service experience
- Excellent verbal communication and active listening skills
- Strong problem-solving abilities and emotional intelligence
- Proficiency with Windows OS and basic software tools
- Ability to work flexible shifts including evenings/weekends
- Must pass background check and drug screening