Job Description
Join our award-winning customer support team as a Chat Support Agent! We're urgently hiring motivated professionals to deliver exceptional digital customer experiences from the comfort of their Ohio homes. Enjoy competitive pay, flexible scheduling, and comprehensive benefits while making a real impact. If you're passionate about helping others and thrive in fast-paced digital environments, this is your perfect opportunity to grow with us.
Responsibilities
- Provide real-time chat support to resolve customer inquiries across multiple platforms
- Document interactions accurately in CRM systems and escalate complex issues appropriately
- Maintain high customer satisfaction scores with first-contact resolution focus
- Collaborate with technical teams to resolve product/service issues
- Adhere to strict SLAs while maintaining positive communication standards
- Continuously update knowledge base through training and self-study
- Monitor chat queues efficiently to minimize response times
Qualifications
- Minimum 1 year customer service experience (chat preferred)
- Exceptional written communication skills with perfect grammar
- Ability to type 60+ WPM with high accuracy
- Proficiency in Zendesk, Intercom, or similar chat platforms
- Strong problem-solving abilities and emotional intelligence
- Reliable high-speed internet and quiet home workspace
- Available for rotating shifts including weekends
- Ohio residency required for tax purposes