Job Description
Join our award-winning team at PrimeCall Solutions! We're urgently hiring passionate Customer Service Representatives to deliver exceptional experiences for our Sacramento-based clients. Enjoy competitive pay, comprehensive benefits, and a vibrant team culture. If you're a natural problem-solver with a customer-first mindset, apply now and start your rewarding career today!
Responsibilities
- Handle high-volume inbound/outbound customer inquiries via phone, email, and chat
- Resolve complex issues using CRM systems and product knowledge
- Process orders, returns, and account modifications with precision
- Collaborate with cross-functional teams to escalate unresolved cases
- Meet/exceed performance metrics (CSAT, FCR, AHT)
- Document all interactions accurately in Salesforce
Qualifications
- 1+ years customer service experience in B2C environment
- Proficiency with CRM software (Salesforce preferred)
- Exceptional communication and conflict resolution skills
- Ability to multitask in fast-paced digital/voice channels
- High school diploma or equivalent; college degree a plus
- Spanish fluency strongly preferred