Job Description
Join our award-winning team as a Customer Service Representative! We're urgently hiring for multiple positions in Indianapolis, IN with immediate start dates. This is your opportunity to launch a rewarding career in customer support while making a real impact on our clients' experiences. Our company culture prioritizes growth, recognition, and work-life balance.
What We Offer:
- Comprehensive benefits package including health, dental, and 401(k)
- Clear career advancement path to senior roles
- Modern, collaborative workspace in downtown Indianapolis
- Quarterly performance bonuses and recognition programs
Responsibilities
- Handle 50+ daily customer interactions across phone, email, and chat channels
- Resolve complex issues using CRM tools and knowledge base systems
- Document all interactions with 100% accuracy in Salesforce
- Collaborate with technical teams to resolve escalated customer concerns
- Maintain 95%+ customer satisfaction scores through quality service
- Participate in bi-weekly training sessions to enhance product knowledge
- Support new hire onboarding as a peer mentor
Qualifications
- Minimum 2 years of customer service experience in a B2B environment
- Proficiency with Salesforce, Zendesk, or similar CRM platforms
- Exceptional communication skills with neutral accent clarity
- Ability to multitask in high-pressure situations
- Associate's degree or equivalent technical certification
- Available for flexible shifts including weekends and holidays
- Proven track record of meeting/exceeding KPIs