Job Description
We are currently hosting a Major Hiring Event for Local Call Center Jobs in Chicago, IL, and expanding our operations to Ohio. We are looking for driven individuals to join our team and provide exceptional support to our clients.
This is an excellent opportunity for anyone seeking a stable career with immediate openings. Whether you are looking to start a new path or advance your customer service career, Apex Contact Solutions offers the training and support you need to succeed.
What We Offer:
- Competitive Base Pay: $18.00 - $22.00 per hour.
- Sign-on Bonus: Available for qualified candidates.
- Comprehensive Benefits: Medical, dental, and vision insurance.
- Career Growth: Clear pathways to management and specialized roles.
- Modern Facilities: State-of-the-art call center in downtown Chicago.
Don't miss your chance to be part of our growing team. Apply at our hiring event today!
Responsibilities
- Handle a high volume of inbound and outbound customer calls with a focus on quality and efficiency.
- Resolve customer inquiries, complaints, and technical issues using established scripts and guidelines.
- Accurately record customer interactions and transaction details in the CRM database.
- Identify and assess customers' needs to achieve customer satisfaction.
- Collaborate with team leads to meet daily and monthly performance metrics.
- Maintain a professional demeanor and adhere to company compliance standards at all times.
Qualifications
- Must be at least 18 years of age.
- High school diploma or GED is required.
- Previous experience in a call center or customer service role is preferred but not required.
- Strong verbal communication skills and the ability to speak clearly.
- Basic computer proficiency and typing speed of 35+ WPM.
- Ability to work flexible shifts, including evenings, nights, and weekends.
- Reliable internet connection for virtual event registration.