Job Description
Join our award-winning team in Cleveland as a Local Customer Service Representative! We're urgently hiring compassionate professionals to deliver exceptional support to our Ohio-based clients. Enjoy paid training, career advancement opportunities, and a collaborative work environment. No experience necessary – we'll equip you with all the tools to succeed. Work for a company that values your growth and invests in your future!
Responsibilities
- Handle inbound/outbound calls and emails from Ohio customers
- Resolve billing inquiries, product questions, and service issues
- Document interactions accurately in CRM systems
- Collaborate with local teams to ensure seamless service delivery
- Meet daily performance metrics for quality and efficiency
- Participate in ongoing training to enhance product knowledge
- Contribute to process improvement initiatives
Qualifications
- High school diploma or equivalent (GED)
- Strong communication skills in English
- Basic computer proficiency (MS Office, email)
- Ability to multitask in a fast-paced environment
- Customer-focused mindset with problem-solving aptitude
- Reliable transportation to Cleveland office
- Positive attitude and willingness to learn
- Must pass background check and drug screening