Job Description
Join our award-winning team in Fort Worth! We're urgently seeking passionate Local Customer Service Representatives to deliver exceptional support to our Texas community. This full-time role offers competitive pay, comprehensive benefits, and immediate start opportunities. Perfect for career-driven individuals who thrive in dynamic environments and want to make a real difference in their local area.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve service issues with empathy and efficiency
- Document interactions in CRM systems with 99% accuracy
- Collaborate with local partners to resolve complex cases
- Meet/exceed monthly performance metrics
- Participate in community outreach initiatives
- Maintain deep knowledge of Fort Worth-area services
Qualifications
- High school diploma or equivalent (college preferred)
- 1+ years customer service experience
- Exceptional verbal/written communication skills
- Proficiency with CRM software (Salesforce a plus)
- Ability to work flexible shifts including weekends
- Strong problem-solving abilities
- Valid Texas driver's license (for local travel)
- Bilingual (English/Spanish) highly desirable