Job Description
Join our urgent hiring event for Local Customer Service Representatives in Houston, TX! We're expanding our support team to deliver exceptional service to our growing client base. This is your chance to launch a rewarding career with competitive pay, comprehensive benefits, and growth opportunities. Bonus: Similar roles available in Illinois! Apply today and interview on the spot at our Houston hiring center.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve billing, technical, and service issues with empathy and efficiency
- Document interactions accurately in CRM systems
- Collaborate with cross-functional teams to escalate complex issues
- Maintain customer satisfaction metrics (CSAT, FCR)
- Participate in ongoing product and service training
Qualifications
- 1+ years of customer service experience
- High school diploma or equivalent (college preferred)
- Exceptional communication and problem-solving skills
- Ability to type 40+ WPM with accuracy
- Proficiency in CRM software (e.g., Salesforce, Zendesk)
- Flexibility to work evenings/weekends as needed
- Positive attitude and resilience under pressure