Job Description
Join our award-winning team as a Local Customer Service Representative and make a real impact from home! We're urgently seeking compassionate professionals to serve Jacksonville residents while enjoying 100% remote work flexibility. At Apex Solutions Group, we empower our team with cutting-edge tools, competitive compensation, and growth opportunities in a supportive virtual environment. Perfect for detail-oriented individuals who thrive in customer-centric roles.
Why Apply?
- 100% remote work with flexible scheduling
- Comprehensive benefits package (health/dental/vision)
- Performance-based bonuses and career advancement
- Free professional development training
- Modern home office equipment provided
Responsibilities
- Deliver exceptional customer support via phone, email, and chat for Jacksonville-area clients
- Resolve billing inquiries, service issues, and product concerns with empathy and efficiency
- Maintain detailed customer records using Salesforce CRM system
- Collaborate with local partners to resolve complex service requests
- Meet/exceed key performance metrics (CSAT, FCR, AHT)
- Identify upsell opportunities to enhance customer experience
- Participate in weekly team meetings and training sessions
Qualifications
- Minimum 1 year customer service experience (remote preferred)
- High school diploma or equivalent (college degree a plus)
- Proficient in CRM software (Salesforce experience ideal)
- Exceptional communication and problem-solving skills
- Reliable high-speed internet and quiet home office space
- Ability to work flexible hours including evenings/weekends
- Passion for serving Jacksonville's diverse communities
- Typing speed of 40+ WPM with strong accuracy